RETURNS
We want you to love your XPLORER gear. If something isn’t right, we’ll make it simple.
🔄 Hassle-Free Exchanges
Changed your mind? No problem.
- If you’d like a different variant, you only cover the return shipping.
- We’ll ship your new pack out free of charge.
💰 Refunds
- Refunds will be credited back to your original payment method.
- Once we receive and inspect your return, you’ll be notified by email.
- Refunds usually appear in your account within 5–10 business days.
🚚 How to Start a Return or Exchange
- Email us: Send an email to support@shopxplorgear.com with your order number and the reason for your return or exchange
- We’ll reply fast: You’ll get step-by-step instructions along with the return address.
- Ship it back: Drop off your package at any carrier of your choice. Please keep your return receipt as proof of shipment.
- Get updated: Once we receive your return, we’ll email you right away and process your exchange or refund.
🛠 Damaged or Defective Items
- If your item arrived damaged or defective, email us within 7 days of delivery at support@shopxplorgear.com.
- Please include photos, and we’ll make it right — fast.