FAQ

❓ Frequently Asked Questions

We’ve rounded up the most common questions so you can get quick answers and keep exploring.

📦 Shipping & Delivery

How long does shipping take?

  • USA: 3–5 business days

Will I get tracking?

  • Yes — you’ll receive a tracking link by email as soon as your order ships.

🔄 Returns & Exchanges

What’s your return policy?

  • You have 30 days to return unused items in their original packaging.

Can I exchange for a different size or color?

  • Yes! Exchanges are free — you just cover the return shipping, and we’ll send your replacement at no cost.

How do I start a return or exchange?

🎒 Products & Care

Are the backpacks waterproof?

  • They’re water-resistant, built to handle light rain and outdoor use.

How do I clean my XPLOR gear?

  • Spot clean with a damp cloth and mild soap. Avoid machine washing to keep materials strong.

🔍 Orders & Tracking

Where can I track my order?

  • Track it here. (Replace # with your tracking page link — from 17Track or Shopify app)

I didn’t receive my order. What should I do?

🛠 Warranty & Guarantee

Do your products have a warranty?

  • Yes — all XPLORER gear is covered for 6 months against defects.

What if my bag arrives damaged?

🧭 Still need help?

⚡ XPLORER — Built for those who seek the unknown.